FAQ

Default solution folder, feel free to edit or delete it.

I have lost or no longer have access to my Google Authenticator 2FA
If you have lost or no longer have access to your Google Authenticator 2FA device, please follow these steps to help us restore access to your account: Pl...
Fri, 17 Nov, 2017 at 4:18 AM
What does it mean when a wallet is in maintenance ?
Essentially, if a wallet has been disabled, it is a precaution to avoid users depositing or withdrawing funds to a wallet that may not be functioning proper...
Fri, 17 Nov, 2017 at 8:08 AM
Is there an Android/iPhone app ?
CoinExchange.io does NOT have an app currently. Any apps available claiming to be associated with CoinExchange.io are NOT endorsed or supported by CoinE...
Fri, 17 Nov, 2017 at 2:12 AM
Affiliate Accounts
Tracking Code This is the code used to create a tracking link, it is unique to you. a12bc345 (example) To create a tracking link, you just need ...
Mon, 27 Nov, 2017 at 6:50 AM
How to read a candlestick.
The image below represents the design of a typical candlestick. There are 3 specific points: Open, Close & Wick that are used in the creation of a p...
Fri, 1 Dec, 2017 at 10:26 AM
Coin Values Below 0.00000001 (1 Satoshi)
In situations where the value of a coin is below 0.00000001 eg. SHND. The BTC portfolio balance will not be an accurate representation of the actual val...
Tue, 9 Jan, 2018 at 11:00 AM