If you have lost or no longer have access to your Google Authenticator 2FA device, please follow these steps to help us restore access to your account:
  1. Please let us know as accurately as possible what balances you had in your account.
  2. Please also let us know the amount and currency of the last deposit to your account.
  3. Please provide at least one IP address that you have logged in with recently.
  4. Please let us know your username.
  5. Please let us know the exact email address you used to register your CoinExchange.io account.


With this information, we will be able to verify we are actually talking to the account owner and will be able to remove your Google Authenticator 2FA secret so you can login to your account again.