If you no longer have access to your Google Authenticator 2FA device, please provide the following information:

  1. Your CoinExchange.io username
  2. The email address used to register your CoinExchange.io account
  3. An IP address recently used to access the account
  4. The currency and amount of your last deposit
  5. The currencies (and amounts) of coins in your balance


With this information we can verify that you are the account owner and will remove the Google Authenticator 2FA from your account.