Common reasons why you may not be receiving an email from CoinExchange.io:

  • You marked a previous CoinExchange.io email as spam.
  • The email has been delivered but has gone to your spam or junk folder.
  • Your email provider / host has sent the CoinExchange.io email into a low priority queue and did not deliver it to your inbox.


In our experience, one of the most common problems we see is that emails are being delivered to either your spam/junk folders.


If you are experiencing issue with receiving our emails, the first step is to thoroughly check your spam / junk folders and make sure our email address has not been blacklisted as spam. 


Additionally, in some cases when our server has received a spam complaint to a previous email we have sent, this then prevents us from sending further emails to your email address.


In this situation, once you have made sure it is not in being sent to your spam folder, then you will need to create a support ticket requesting that we check our server to see if your email address has sent a spam complaint. In the case that this has occurred, we can then process a removal request on this being listed as spam which can generally take 24-48 hours.



How to whitelist CoinExchange.io emails:


The best way to ensure you receive emails from CoinExchange.io is to add us to your contacts or safe senders list.


Our withdrawal confirmations and/or login notifications are sent from no-reply@coinexchange.email, all support enquiries are dealt with through the support@coinexchangeio.freshdesk.com address.


Adding both of these will ensure all outgoing CoinExchange.io emails are delivered without exception.