CoinExchange.io Fee Structure


Trades / Buy & Sell Orders


All buy and sell orders are charged 0.15% of the total trade amount. If an order is cancelled and not executed this fee is not charged. If an order has been partially executed the fee only applies to the traded amount; the remaining amount of an order that has not executed will be fully refunded upon the cancellation of the order.


Deposits


There are no fees for deposits. However, for certain coins there are minimum deposit amounts which need to be met for the funds to be credited into your account. If a deposit has been mistakenly sent to the wrong address (e.g. a customer sends ETH to their BQX wallet) these funds will not automatically show up in their account. At this point in time with customer errors such as this it is time consuming process and we have to manually recover and reprocess the transaction, due to this there is a 10% fee of the total deposit amount. We endeavor to reprocess transactions as quickly as possible, yet, cannot give a specific time frame, please be patient.



Withdrawals 


At CoinExchange.io it is not our aim to profit off withdraws. However, all coins have a network transfer fee that is built into the coin. Due to this we need charge a small amount to ensure this fee can be covered. The withdrawal fee for a coin can be viewed by clicking on the fees page - https://www.coinexchange.io/fees