Essentially, if a wallet has been disabled, it is a precaution to avoid users depositing or withdrawing funds to a wallet that may not be functioning properly. If a wallet is in maintenance, there is a number of potential things could be the cause:


1. The developer and the exchange is in the process of implementing a wallet update.


2. There could be a possible fork on the blockchain. In order to protect funds, we may have disabled the wallet until a consensus has been made on which chain is the proper chain.


3. The wallet daemon on our server has hung or crashed.


4. The wallet is sending orphan transactions or having an issue that requires the developer to work with us on resolving.


Additionally, there are other circumstances that can be the reason a wallet has been disabled. We always endeavor to fix issues with wallets under maintenance as quickly as possible and bring wallets back online.


I deposited coins while the wallet was offline, will they be credited ?

Provided that your deposit was made on the correct blockchain and its transaction id can be found on the official explorer, your coins should credit when the wallet is back online.


Can I trade when a wallet is disabled ?

In the majority of situations, you can continue trading if wallet is offline. If there is an issue that would cause trading concerns, we would turn off the market.