If you are having trouble logging into your account or see the "Invalid Credentials" error please follow these steps to login:


  • Make sure you are using your username and NOT your email address to login.
  • If you are unsure what username you used when you registered please check the email confirmation email we sent you when you registered at CoinExchange.io - the email will be addressed to your username.
  • If you are still not able to login please try Resetting Your Password.
  • Make sure CAPS lock is not on when you are creating a new password.


If you are sure you are using the correct username but still unable to login, we recommend you try Resetting Your Password.


If you continue to have difficulties accessing your account and have tried all steps outlined above please submit a support ticket.


On your ticket, please make sure to provide the following details:


  • Your username
  • Your email address (that you used when you registered with CoinExchange.io)