To withdraw your coins from CoinExchange.io please follow these steps:


  • Login to your CoinExchange.io account.
  • Go to your My Account > Balances page.
  • Search for the coin you would like to withdraw (you can do this easily by searching for the coin name or ticker code in the top right hand corner search box). Then click on the 'Actions' tab and click 'Withdraw'.
  • On the 'Withdraw' page you will need to enter 3 pieces of information:
    • The amount you would like to withdraw
    • The address you would like to withdraw to (make sure you do not enter any spaces before of after the address)
    • Your password
  • Once the required withdrawal fields have been filled you can click on the 'Process Withdrawal' button.
  • If all information was entered correctly you will see a notice telling you your withdrawal was submitted successfully.
  • You then need to go to your email account (for the email address you used when you registered with CoinExchange.io) where you will receive a withdrawal confirmation email. This email is usually delivered within seconds but can take longer (especially for new accounts).
  • Check the address and amount are correct in the email you receive.
  • Then click on the confirmation link (you must be logged in to you CoinExchange.io account to do this).
  • Your withdrawal will then be sent within a few minutes.
  • Please note: You will receive an error message if you click on the withdrawal link more than once. This is because the withdrawal has already been confirmed (on the first click)
  • If you are unsure if you have successfully confirmed the withdrawal you can check the status of your withdrawal on the My Account > Withdrawals page. A withdrawal that has successfully been confirmed by email will show a status of 'Pending' until it is sent by our system, after which it will show as 'Completed'.